Pilot Advantage™

A Value Communication Campaign

To facilitate awareness of the value of your program, Pilot Advantage informs your employees of the benefits you’re providing while relieving your Human Resources staff of this arduous administrative burden. Pilot Advantage provides the information to allow a smooth transition to a new plan or bring new employees into the programs.

• Orientation & Transition Services

  Through Pilot Advantage, we will provide on-site (bilingual if necessary) experts to carefully explain every detail of your program to every level of your staff. Pilot Advantage includes:

  Benefit Summary Handout

  Complete details of all provided benefits.

  Wallet-Size Service Card

  Directs employees to CoPilot Program contact and Pilot Online website for assistance in resolving claims issues.

  Information/Instruction Sheet

  Explains how to take advantage of all benefits and services provided including Pilot Online, CoPilot and Pilot Advantage.

  Transition Care Form

  Allows Pilot to ensure coverage is not interrupted when a program change is made while employees or dependents are undergoing complex medical care.

• Ongoing Communication

  From Annual Benefits Statements to informational seminars, Pilot will continue to work so that your employees understand the market value of the benefits they receive.

  Annual Benefits Statement

  Each employee receives their personal statement that includes market value of benefits, coverage details and any outstanding claim information.

  Informational Seminars

  Pilot Advantage provides onsite experts (bilingual if necessary) to help launch a new program, facilitate re-enrollments, or familiarize new hires with the details of your program.

  Employee Satisfaction Surveys

  We will help you discover the impact your program is having on your employees and recommend changes/solutions as necessary.

  Online Services

  Employees have access to a password-protected area of the Pilot website to download forms, submit questions, link to benefit providers and view all details of your benefits program.